Refund Policy

Refund Policy

Please note that these rules apply to PBS's order refund decisions only in the event of a dispute between both parties.

1. Refund Application Process

• Users may submit a refund request by contacting our online customer service.
• Refund requests must be raised with customer service within 7 days after placing the order.
• Refund processing may take 3–14 business days.

2. Eligible Refund Circumstances

• Undelivered: The order status shows as “Completed,” but the corresponding product has not been received in the account. In such cases, the customer may apply for a refund.
• Duplicate Payment: The user has made multiple payments for the same order. The user must provide proof of duplicate payment, and only the overpaid amount will be refunded (provided the order has not been shipped).
• Failure to Provide Valid Information: Occasionally, we may require the customer's assistance to verify order information. If the customer refuses or fails to complete verification within 48 hours, we will automatically arrange a refund.

3Non‑Refundable Circumstances

• For the avoidance of doubt, the following situations are not eligible for a refund under this policy:
• Order Already Shipped: The purchase was made in error due to the user’s own reasons (e.g., incorrect account/region entered, wrong game purchased, purchase made by someone else, etc.), and the order has already been delivered.
• Product Already Consumed: The user has used all or part of the delivered game points/virtual currency/goods, etc.
• Other Unlisted Reasons: Any reason not listed under the “Eligible Refund Circumstances” above.
• External Evidence Not Accepted: Evidence provided on platforms other than PBS (e.g., claims that an account is “not as described” or “unusable”) will not be considered valid grounds for a refund.

4. Refund Processing

• Please contact our 24/7 online customer service to request a refund, provided reasonable conditions are met.
• After the user submits the order number and refund reason, we will review the refund request. If the issue is confirmed to be caused by LD Shop, a partial or full refund will be issued based on the assessed responsibility.
• If the request is approved, the refund will be returned to the original payment account or bank card used by the customer.

5. Final Interpretation Rights

• The refund method shall ultimately be determined by PBS.
• This policy may be adjusted based on actual circumstances, and we reserve the right to make changes without prior notice.

Customer Service Commitment
We take your concerns very seriously. If you have any questions, please contact our online customer service. We are confident that we can work with you to reach a proper resolution.