Contact us

Thank you for choosing PBS — your trusted digital products service partner. We firmly believe that every sincere conversation marks the beginning of service, and every answered question strengthens the bond of trust. Whether you have inquiries, need technical support, or are interested in collaboration, we look forward to hearing from you.

Contact Channels

We provide multi‑dimensional, round‑the‑clock contact options to ensure you can reach us promptly:

📞 Official Phone
Hong Kong: +852 - 59674734
China: +86 - 18550008881

📧 Customer Service Email
c13973165@gmail.com
For general inquiries, order tracking, or business cooperation, feel free to email us. We will respond within 12 hours.

💬 7×24 Online Customer Service
Click the chat icon at the bottom‑right corner of the website for instant assistance with top‑up, payment, delivery, and other usage issues.

🌐 Official Social Media
Follow our Facebook, Twitter, and LinkedIn accounts for the latest promotions, announcements, and industry news.

✅ Official Social Apps

Service Commitment

• Quick Response: Online chat responds in real time; email inquiries are answered within 12 hours.
• Professional Support: Our customer service team is systematically trained and proficient in product details and operational processes.
• Issue Tracking: Every query is logged and tracked until resolved, followed by a confirmation callback.
• Privacy Protection: All your contact information and communication content are kept strictly confidential.

FAQ Guidance
For faster assistance, please refer to the following resources first:

• Orders & Payments: Check the Payment Methods and Refund Policy pages.
• Top‑up Not Received: Have your order number and payment proof ready, then contact online customer support for priority handling.
• Business Cooperation: Send your proposal to our service email, and we will forward it to the dedicated team for follow‑up.

Our Location

PBS is headquartered in Hong Kong, with a service network covering the globe:
Registered Address: Unit 12, 9/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
(Note: This address is used only for company registration and legal documents. Daily services are primarily provided through online channels.)

Feedback & Suggestions
We value every user’s input. If you have any thoughts on our products, services, or experience, please share them anytime — your voice directly helps us improve.

Wherever you are, PBS is always here.
We look forward to communicating with you and promise to deliver service beyond your expectations with professionalism, patience, and sincerity.

Best regards,
The PBS Team